Shipping & Returns

1. Dispatch & Processing Times

We ship from the United States. Orders placed before 2:00 PM Eastern Time (ET) on business days are eligible for same-day dispatch, subject to product availability and order verification.

Orders placed after the 2:00 PM cutoff, or on weekends and US federal holidays, will be dispatched on the next business day.

Processing Time

Most orders are picked, packed, and handed to the carrier within 1–2 hours of placement during business hours. For institutional or bulk orders, additional verification may be required, which can extend processing time by up to one business day.

2. Cold-Chain Packaging

Peptides and other temperature-sensitive products are shipped with appropriate cold-chain packaging at no additional charge. Our standard cold-chain kit includes:

• Insulated shipping container (EPS foam or equivalent)
• Gel ice packs sized to maintain appropriate temperatures for the expected transit window
• Moisture-barrier pouches where required

Temperature Excursions

Our cold-chain packaging is designed to maintain appropriate temperatures for standard delivery windows under typical ambient conditions. Trusty Peptide is not responsible for temperature excursions caused by carrier delays, extreme weather events, or conditions beyond our reasonable control.

If you believe your shipment was compromised by a temperature excursion, contact us within 5 business days of delivery with photographic evidence of the packaging condition and we will assess the claim.

3. Domestic Shipping (USA)

Carriers

We ship via FedEx, UPS, and USPS. The carrier used for your order is selected based on delivery destination, order weight, and current service levels. You will receive a tracking number via email upon dispatch.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order weight, and selected service level. The exact cost is displayed before you confirm payment.

Estimated Delivery Times

• Standard (3–5 business days): Available to all 50 states
• Expedited (2 business days): Available to most continental US addresses
• Overnight (next business day): Available to most continental US addresses; order must be placed before 12:00 PM ET

Delivery times are estimates provided by the carrier and are not guaranteed. Rural addresses, P.O. Boxes, and certain ZIP codes may have extended transit times.

We do not ship to P.O. Boxes for orders requiring cold-chain packaging.

4. International Shipping

We ship internationally to select countries where the import of research peptides is permitted by law. Before placing an international order, it is your sole responsibility to verify that the product you are ordering is legal to import in your jurisdiction.

Customs & Duties

International customers are responsible for all applicable import duties, taxes, customs fees, and brokerage charges levied by the destination country. These charges are not included in our shipping fees and will be collected by the carrier or customs authority upon or before delivery.

Customs Seizures

Trusty Peptide is not responsible for orders seized, delayed, or destroyed by customs authorities. We will not issue refunds for orders that are seized due to the customer failing to verify local importation rules or failing to provide required documentation to customs.

If you have questions about whether a specific product can be imported to your country, we recommend consulting your local customs authority or a licensed customs broker before ordering.

Cold-Chain for International Orders

Due to the extended transit times associated with international shipping, cold-chain integrity cannot be guaranteed for all international destinations. We will advise you at checkout if cold-chain packaging is available for your destination.

5. Tracking & Risk of Loss

A tracking number will be emailed to you within 1 hour of your order being dispatched. You can use this number to track your shipment directly on the carrier's website.

Title and risk of loss for all products pass to you upon delivery to the carrier. Once the carrier takes possession of your package, Trusty Peptide is not liable for loss, theft, or damage that occurs during transit, except as described below.

Lost or Damaged Shipments

If your shipment is lost or arrives visibly damaged, contact us within 5 business days of the expected delivery date. Please retain all original packaging and provide photographic evidence where possible. We will open a carrier claim on your behalf and, depending on the outcome, arrange a replacement shipment or issue a refund.

We include shipment protection on all orders. In the event the carrier denies the claim, we will review the situation on a case-by-case basis and work with you to reach a fair resolution.

6. Returns & Refunds

Due to the nature of research chemicals and the importance of maintaining product integrity, we operate a strict but fair return policy.

Eligible Returns

We will arrange a replacement or issue a full refund — at no cost to you — in the following circumstances:

• Damaged or defective product: Contact us within 5 business days of receipt with photographic evidence of the damage or defect.
• Incorrect item shipped: If we shipped a different product or size than what you ordered, contact us within 5 business days of receipt.
• Purity dispute: If independent third-party laboratory testing shows the product does not meet its stated purity specification, contact us within 14 days of receipt with the full test report. We may request the original sample for independent retesting before processing the claim.

Non-Returnable Items

We do not accept returns of research chemicals once they have left our facility, except under the circumstances described above. This policy is in place to protect the integrity of our products and the safety of our laboratory staff and other customers.

We cannot accept returns for the following reasons:

• Change of mind or ordering error on the part of the customer
• Products that have been opened, used, or stored outside recommended conditions
• Orders where the customer failed to verify local importation rules (international orders)
• Products beyond the 5-business-day or 14-day reporting windows described above

Refund Processing

Approved refunds are issued to the original payment method. Refund processing times depend on your card issuer or bank but typically appear within 5–10 business days of our approval.

7. Order Cancellations

Orders may be cancelled without charge within 1 hour of placement, provided they have not yet entered the fulfilment process.

To cancel, email support@trustypeptide.com immediately with your order number and the subject line "CANCEL ORDER." We will confirm cancellation and issue a full refund to your original payment method within 1–3 business days.

If your order has already been dispatched, it cannot be cancelled. In that case, please refer to the returns policy above.

8. Contact & Support

For any questions about your order, shipping, or returns, our support team is available Monday through Friday, 9:00 AM – 5:00 PM ET.

• Email: support@trustypeptide.com
• Contact form: trustypeptide.com/contact

Please include your order number in any correspondence to ensure a fast response.