Table of Contents
Summary: Trusty Peptide collects only the information necessary to process your orders and improve our service. We do not sell your personal data to third parties. All purchases are for research use only by verified adults.
1. Information We Collect
We collect information you provide directly to us, information collected automatically when you use our website, and information from third-party services.
Information You Provide
- Account & order information: name, email address, shipping address, billing address, and phone number when you place an order or create an account.
- Payment information: credit card or payment method details, processed securely through our payment processor. We do not store raw card numbers on our servers.
- Research credentials: institutional affiliation, research purpose, or laboratory registration information that you voluntarily provide to verify your status as a researcher.
- Communications: messages, emails, or support requests you send us, including the content of those communications.
- Newsletter & marketing: your email address if you subscribe to our mailing list or promotional communications.
Information Collected Automatically
- Log data: IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps.
- Device data: hardware model, unique device identifiers, and mobile network information.
- Usage data: clickstream data, products viewed, search queries on our site, items added to cart, and purchase history.
- Cookies & tracking pixels: see the Cookies section below for full details.
Information from Third Parties
- Payment processors (e.g., Stripe) may share transaction confirmation and fraud-prevention signals with us.
- Shipping carriers may share delivery status and address-verification data.
- Analytics providers may share aggregated or pseudonymous usage data to help us understand site performance.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including sending order confirmations, COAs, invoices, and shipping notifications.
- Manage your account and provide customer support.
- Verify your eligibility to purchase research products (age verification, institutional affiliation).
- Communicate with you about your orders, product updates, and policy changes.
- Send marketing and promotional emails if you have opted in — you may opt out at any time.
- Improve our website, product catalog, and user experience through analytics.
- Detect, investigate, and prevent fraud, security incidents, and other harmful activities.
- Comply with applicable laws, regulations, and legal obligations.
- Enforce our Terms of Service and other policies.
We process your personal data on the following legal bases: performance of a contract (to fulfill your orders), compliance with legal obligations, legitimate interests (fraud prevention, security, analytics), and your consent where applicable (marketing emails).
3. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your data with:
Service Providers
Third-party vendors who perform services on our behalf, including payment processing, order fulfillment, shipping logistics, email delivery, analytics, and customer support. These providers are contractually bound to use your data only as directed by us and in accordance with this policy.
Shipping Partners
Your name and shipping address are shared with our courier and cold-chain logistics partners solely to fulfill delivery.
Legal Requirements
We may disclose your information if required by law, subpoena, court order, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business Transfers
If Trusty Peptide is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy.
Aggregated or Anonymised Data
We may share aggregated, de-identified data that cannot reasonably be used to identify you with third parties for marketing, research, or analytics purposes.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to operate our website and improve your experience. A cookie is a small text file placed on your device when you visit our site.
Types of Cookies We Use
- Strictly necessary cookies: Essential for site functionality, including session management, shopping cart persistence, and security (e.g., CSRF protection). These cannot be disabled.
- Performance & analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics, page view counts, bounce rates). Data is pseudonymous.
- Functional cookies: Remember your preferences, such as your age-verification status during a session, or your preferred product filter.
- Marketing cookies: Used to show relevant advertising on third-party platforms. Only deployed if you consent.
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect site functionality (e.g., your cart may not persist). Refer to your browser's help documentation for cookie management instructions.
For opt-out of Google Analytics specifically, visit: tools.google.com/dlpage/gaoptout
Do Not Track
Our website does not currently respond to "Do Not Track" browser signals, but you may use the cookie controls described above to limit tracking.
5. Data Security
We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Payment card data handled exclusively by PCI-DSS compliant payment processors — we never store raw card data.
- Access controls limiting employee access to personal data on a need-to-know basis.
- Regular security assessments of our systems and third-party integrations.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach affecting your rights and freedoms, we will notify you as required by applicable law.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.
- Order and transaction records: retained for a minimum of 7 years to comply with tax and accounting regulations.
- Account information: retained until you delete your account or request deletion, plus an additional period as required by law.
- Marketing preferences & email lists: retained until you unsubscribe or request removal.
- Server logs: typically retained for 90 days for security and diagnostic purposes.
When your data is no longer required, we securely delete or anonymise it.
7. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights with respect to your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request erasure of your personal data, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing of your data for direct marketing or based on our legitimate interests.
- Restriction: Request that we restrict processing of your data in certain circumstances.
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@trustypeptide.com or use the contact form on our Contact page. We will respond within 30 days. We may ask you to verify your identity before processing your request.
Opt-Out of Marketing
You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link in any email, or by contacting us directly. You will still receive transactional emails related to your orders.
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to opt out of sale (we do not sell personal data), and the right to non-discrimination for exercising your rights.
8. Third-Party Links
Our website may contain links to third-party websites, including research publications, payment processors, or partner organisations. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of third-party sites and encourage you to review their respective privacy policies before providing any personal information.
9. Children's Privacy
Our website and products are intended solely for adults aged 18 and over who are professional researchers or affiliated with research institutions. We do not knowingly collect personal information from individuals under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@trustypeptide.com and we will delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:
- Updating the "Last Updated" date at the top of this page.
- Sending an email notification to registered account holders.
- Displaying a prominent notice on our website.
Your continued use of our website following any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@trustypeptide.com
- General support: support@trustypeptide.com
- Contact form: trustypeptide.com/contact
We will acknowledge your request within 5 business days and endeavour to resolve it within 30 days.